NASBA Policies

Record Retention Policy:
In accordance with Standard No. 24, the following documentation for each Group Live/Group Internet Based program shall be maintained for a period not less than 5 years:

• Records of participation
  • Group Live: attendance logs and exception reports noting participant absences
  • Group Internet Based: attendance and polling reporting produced by the webinar platform
• Dates and locations of program offerings
• Author/instructor, author/developer and reviewer names and credentials (including the state of licensure, CPA license number, and status of license)
• Number of CPE credits earned by participants
• Results of program evaluations
• Program descriptive materials, including course announcement information, program agenda and handouts, and speaker notes if applicable.

Refund Policy:

The refund policy for custom training events (Group Live and Group Internet Based) is outlined in the duly executed engagement letter. Generally, cancellations and requests for refunds must be communicated in writing to operations@galassolearningsolutions.com 21 or more business days in advance of the event to not incur speaking fees. Any non-refundable travel expenses will be billed at the time of cancellation. If the course is canceled within 21 business days of the scheduled date, the client will be responsible for payment in full. In the event of unforeseen circumstances, reasonable efforts will be made to reschedule.

All sales are final for Group Internet Based webinars offered via the gls.advancecpe.com platform. Refunds will not be issued if attendees fail to attend or do not complete the required attendance checks necessary to earn CPE credits. However, a registered attendee may cancel their enrollment prior to the start of a training event and those unused credits can be applied to any future GLS training event hosted on the platform.

Events not sold through Galasso Learning Solutions LLC may have different refund policies.  All sales are final unless noted in the promotional materials of said event.

Program Cancellation Policy:
If Galasso Learning Solutions needs to cancel or reschedule, we will contact the client by email immediately and provide an opportunity to reschedule. Full refunds will be provided to registered course participants if the course is canceled or if participants are unable to attend the rescheduled event.

Complaint Resolution Policy:
Galasso Learning Solutions will make every effort to provide the best training courses possible. If a participant is not completely satisfied with the training course and wish to file a complaint, please contact Frank Galasso at operations@galassolearningsolutions.com within 10 business days of the event.

Course Update Policy:
In accordance with Standard No. 4, course materials will contain the most recent publication, revision, or review date. Courses will be revised as soon as feasible following changes to relative codes, laws, rulings, decisions, interpretations, etc. All learning content will be developed by individuals having expertise in the subject matter. Courses in subjects that undergo frequent changes will be reviewed by a subject matter expert at least once a year. Other courses will be reviewed every 2 years.

Attendance Monitoring Procedures:

For Group Live events, instructors will inform class participants that attendance will be monitored per NASBA requirements to ensure the correct number of CPE credits are assigned to each participant. The instructor will require participants to sign in and out by recording the time they enter/leave at the start of the program, lunch break (if applicable), and the end of the program. The instructor or other designated support person will also oversee the maintenance of an “exception log” noting when an individual misses more than 10 minutes of the seminar. In instances where the class size is large, the instructor will solicit the assistance of an event coordinator to accurately monitor attendance. Galasso Learning Solutions will maintain electronic copies of sign-in sheets and exception logs for a period of not less than five years. Partial credit will be assessed in half-credit increments.

For Group Internet Based webinars, attendance and participation will be monitored electronically via the webinar platform’s built-in reporting tools. The name and email address of each training participant, as well as the time they entered the meeting and the time they left it, will be documented. Additionally, the electronic monitoring mechanism will employ at least three instances of interactivity (i.e. poll questions) completed by the participant per CPE credit. These mechanisms will be of sufficient frequency and lack predictability. The participants’ responses to such interactive elements will be recorded electronically by the webinar platform. Partial credit will be assessed in half-credit increments. All records will be maintained for a period of not less than five years.

Group Internet Based webinars offered via the gls.advancecpe.com platform feature four attendance checks every 50 minutes. Attendees must complete at least three such attendance checks during each 50-minute increment. Partial credit will be assessed in one-credit increments as noted in the table below. All records will be maintained for a period of not less than five years.

Program Content and Knowledge Level:

In accordance with Standard No. 2 and No. 3, Galasso Learning Solutions will publish promotional material specific to each program instance, which will clearly articulate the program content and level so that participants can accurately assess whether the program is appropriate for their development needs. Program knowledge levels will consist of: basic, intermediate, advanced, overview, and update. All programs identified as intermediate, advanced, or update will clearly identify prerequisite education, experience, and/or advanced preparation, if any. Similarly, for courses with the program knowledge of basic and overview, prerequisite education, experience, and/or advanced preparation will also be noted or specifically marked as “none” in course descriptive materials.

For custom training events (Group Live or Group Internet Based) purchased by a CPA firm or other entity, promotional material will be distributed to the event coordinator via email prior to the event.

For Group Internet Based webinars purchased through an online platform including gls.advancecpe.com, promotional material is prominently displayed online prior to course registration.

Content and Delivery Systems:
All learning programs will be developed by individuals having expertise in the subject matter. Expertise will be demonstrated through practical experience and/or education. In accordance with Standard No. 4, course materials will contain the most recent publication, revision, or review date. Courses will be revised as soon as feasible following changes to relative codes, laws, rulings, decisions, interpretations, etc. All learning content will be developed by individuals having expertise in the subject matter. Courses in subjects that undergo frequent changes will be reviewed by a subject matter expert at least once a year. Other courses will be reviewed every 2 years.

Content is Developed by a Subject Matter Expert:

All learning programs will be developed by individuals having expertise in the subject matter. Expertise will be demonstrated through practical experience and/or education. In accordance with Standard No. 5, at least one active licensed CPA will participate in the development of every program in accounting and auditing. At Galasso Learning Solutions, Melisa Galasso, CPA, will be engaged in the development or review of each program. Additionally, at least one active licensed CPA will participate in the development of every program in taxes.

Programs will be reviewed by qualified persons other than those who developed them. These reviews will occur before the first presentation of these materials and again after each significant revision of the program. A Technical Review Template will document each review and will be maintained for each program along with the reviewer’s professional biography for a period not less than 5 years.

Content is Based on Relevant Learning Objectives:
All programs will contain relevant learning objectives and outcomes that clearly articulate the knowledge, skills, and abilities that can be achieved by the participants. These objectives will be clearly articulated in course specific promotional materials distributed prior to each instance of the program, thus allowing participants to accurately assess whether their specific development needs will be met.

Policies last updated 08/27/22